Investor Relation
Shining in four seasons for eight years-Four Seasons Hotel Guangzhou

As the 88th Four Seasons Hotel in the world, Four Seasons Hotel Guangzhou has preserved the inherent characteristics of its brand since its opening in 2012. It combines meticulous care for guests with excellent service concept of "treating people as one would treat oneself" and is regarded as an ideal place for business and leisure travelers to stay. In the eight years since its opening, the hotel has won the first place in terms of the average per-room income for eight consecutive years in the ever-changing operating environment and highly competitive in Guangzhou. The hotel’s occupancy rate and average daily room price are also rising steadily year by year. Although the novel coronavirus pneumonia epidemic has dealt a heavy blow to the economy in the year to date, Four Seasons Hotel Guangzhou has shown a remarkably faster recovery in business than its peers as reflected in its financial results in the first six months ended 30 June 2020. The hotel was ranked 3rd among the 3,851 hotels in Guangzhou by the world-famous travel website TripAdvisor in terms of customer satisfaction. It has also ranked among the top 5 hotels in Guangzhou in recent years. Customers have given an average score of 4.9 out of 5.0 to Four Seasons Hotel Guangzhou in the 3,586 traveler comments on the hotel.

In order to provide guests from all over the world with diverse choices that have already taken their wants and needs into account and to keep up with the current trend by daring to bring new changes, Four Seasons Hotel Guangzhou has brought more unique experiences according to the needs of current guests. For example, Hua Spa cooperates with the famous spa brand "Mystery of Stock Solution"[Note: Is this the real English name of “原液之谜”?] from Paris to provide exquisite and luxurious customized skin care items. It is against the backdrop of the extraordinary circumstances of the epidemic in 2020 that the hotel has implemented a health and safety plan called "Clean Heart Care" for guests and employees. In order to thoroughly enhance the families’ experience of a sojourn at a time when long-distance travels are temporarily restricted, the hotel has worked with Lego Activity Center to build an exciting and wonderful playground for families for the first time in its banquet hall in summer. Parents and their children can together enjoy playing with building blocks. The adults can also take classes in cooking and flower arrangement art there. In addition, families can also stay in hotel rooms on the top floors of the hotel building where they can have fun in a playroom which is well-equipped with play facilities under a new theme, and enjoy a 180-degree bird's-eye view of the magnificent landscape in the surrounding area of the hotel.

Four Seasons Hotel Guangzhou is highly praised for its excellent international food and catering service. This year, the hotel's restaurants and bars have made a comeback after some adjustments by introducing more diverse food and beverage services. Wine lovers can enjoy a variety of creative cocktails brought by Chief Bartender Antonio at Tianba on the 99th floor. Chef Mai of a Michelin star-rated Chinese Restaurant has created a select menu that combines classic and modern Cantonese cuisine; Jeffrey, the new chef of Catch Seafood Restaurant on the 100th floor of the hotel, brings light French cuisine that consists seafood and steak. Japanese restaurant Yunju and Italian restaurant Yizhen have also introduced new à la carte menus that bring delightful surprises to guests.

The restaurant Dolcetto, located on the first floor of the hotel and with an outdoor terrace, also brings a special "Aperitivo" happy cocktail time, allowing guests, their friends and colleagues to enjoy fresh snacks and drinks. In addition, having gained an insight into the needs of consumers, Dolcetto has also introduced a convenient take-out service for the first time. For example, afternoon tea in the hotel is very popular with many guests. Therefore, the catering department has specially designed exquisite and easily portable afternoon tea sets as takeouts. It has also introduced a takeout menu of diverse light meals.

Nevertheless, the concept of creativity at Four Seasons Hotel Guangzhou is much more than that. At the top of the Guangzhou International Finance Center is the highest apron for helicopters in the central business district of Guangzhou and the hotel has included a photograph-taking session for wedding couples at the apron as part of the wedding banquet package for the first time. In addition, the hotel also cooperates with VERA WANG, a world-renowned wedding dress brand to offer an exclusive discount on exquisite wedding gowns to brides who book wedding banquets at Four Seasons Hotel Guangzhou.

Luxury hotels and high-end tourism are constantly changing. Four Seasons Hotel Guangzhou has strengthened and improved the experience of its website and new media platform. It has enhanced the chat function of its app, and has ensured that millennial consumers can contact the hotels service personnel through terminals, thus fostering a sense of connection among the guests. Social media has become an indispensable part of people's life. To keep up with the trend, Four Seasons Hotel Guangzhou not only operates a number of its own social media accounts, but also organizes "Fans' Day" every month at WeChat Mall. On its 8th anniversary, the hotel also offers exclusive annual discounts to give back to its loyal customers. When "live video" becomes a popular media, Four Seasons Hotel Guangzhou will also follow the trend by sharing on the live video platform the highlights of its marketing activities with the audience who cannot join them in person.

The number “8” symbolizes luck in Chinese culture. Four Seasons Hotel Guangzhou is the 88th Four Seasons Hotel in the world. This auspicious number 88 is a good omen for its successful development in Guangzhou. Mr. Bole, general manager of Four Seasons Hotel Guangzhou, said, "Since its opening in 2012, Four Seasons Hotel Guangzhou has passed a new milestone by launching new products, upgrading its facilities and equipment, and enhancing its services. We are committed to keeping up with the times by providing guests with services of high standards. We hope that each guest is fascinated by the extraordinary ambience and charm of the hotel. We also hope that more guests enjoy luxury that bears all the hallmarks of Four Seasons Hotel."