|Scope||Our Materiality Issues||Our Sustainable Development Goals (Towards 2030)|
|Anti-corruption and Anti-bribery||Carry out anti-corruption and anti-bribery training every year and 100% cover the Manager, hotel and serviced apartments and frontline operators.|
|ESG Risk Management||Review the overall ESG framework, policies and goals every year.|
|Stable Value Creation||Review the risk management frameworks, policies and objectives every year.|
|Anti-unfair Competition||Review the procurement process controls every year.|
|Intellectual Property Rights Protection||Continuously carry out publicity and training related to intellectual property rights protection.|
|Industry Development||Continuously carry out tenant empowerment activities. Promote industry development through continuous participation in professional forums and industry associations.|
|Environment||Energy Management||Based on 2019, reduce power intensity (Note1) by 13.5% by 2025.Complete the formulation of 2030 energy conservation goals and action plans by 2025.|
|Water Resources Management||Based on 2019, reduce water intensity (Note2) by 10% by 2025. Complete the formulation of 2030 water conservation goals and action plans by 2025.|
|Addressing Climate Change||Based on 2019, reduce total GHG emission intensity (Note3) by 13.5% by 2025. Complete the formulation of GHG reduction goals and action plans for 2030 by 2025.|
① Adhere to the promotion of paperless office, promote the reduction of waste (Note4) from daily operation. Complete the formulation of waste reduction goals and action plans for 2030 by 2025.
② Continue to carry out waste classification every year and entrust a qualified third party to deal with 100% of hazardous waste.
① Continue to promote green conventions and advocate green office.
② Continue to promote green building certification/selection and increase the proportion of green building certification.
|Biodiversity||Incorporate biodiversity into the scope of concerns of public service/publicity campaigns every year.|
|Sustainable Consumption||Continue to call on tenants and customers to reduce the use of disposable items every year.|
|Society||Employee Development and Training||
① Every employee receives at least 36 hours of training every year.
② Provide training for 100% new employees.
|Employee Attraction and Retention||
① Annual employee performance appraisal and performance communication.
② Keep in touch with schools and provide internship and employment positions every year.
|Employee Rights and Communication||
① Enter into a written labor contract with 100% employees.
② Purchase social insurance/labor insurance for 100% employees.
③ Organize employee satisfaction survey every year.
|Employee Safety and Health||
① No confirmed work-related fatality every year.
② Provide annual health check for employees.
① Stay connected to communities and provide venues for all kinds of charity activities every year.
② Stay connected to labor unions and continuously strengthen the volunteer team building.
|Information Security Protection||Review information security management and control mechanism every year.|
|Property Safety and Health||
① Organize at least one fire drill every six months, covering 100% of the properties of the Trust.
② Rectify 100% equipment and facilities safety flaws every year.
|Value Chain Social Responsibility||Evaluate and review 100% suppliers every year.|
|Service Quality||The overall customer satisfaction of annual third-party survey shall be no less than 90% (Note5).|
|Customer Complaint Management||Response to 100% of customer complaints every year.|
|Responsible Marketing||Continue to carry out publicity and training on consumer protection to protect the legitimate rights and interests of consumers.|
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